Cush & Bloom

Privacy Policy

At Cush & Bloom, located in the heart of San Francisco's design district, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website, purchase our soft furniture products, or engage with our custom design services. We understand that your privacy is important, and we strive to be transparent about our data practices. This policy is effective as of October 26, 2026.

Information We Collect

We collect several types of information to provide and improve our services. The types of information we collect include:

• Personal Information: This includes your name, email address, phone number, postal address, and billing information. We collect this information when you create an account, place an order, subscribe to our newsletter, or contact us for support. For example, when you order a custom-designed sofa from our San Francisco workshop, we collect your address to ensure accurate delivery.
• Payment Information: When you make a purchase, we collect payment information such as credit card details or other payment method information. This information is processed securely by our payment processors. We do not store your full credit card details on our servers.
• Usage Data: We collect information about how you use our website, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. This data helps us understand how users interact with our site and improve its functionality. For instance, we track popular product pages to inform our future design collections.
• Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing activity on our website. Cookies are small data files stored on your device that help us remember your preferences and personalize your experience. You can manage your cookie preferences through your browser settings.
• Communication Data: We retain records of any communications you send to us, such as email inquiries, chat logs, or customer support requests. This helps us to provide better customer service and address your concerns effectively.

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and Improving Services: We use your information to fulfill orders, process payments, provide customer support, and personalize your experience on our website. This includes customizing furniture designs based on your preferences and providing tailored recommendations.
• Communication: We may use your information to send you emails, newsletters, or other promotional materials about our products, services, and special offers. You can opt-out of receiving these communications at any time.
• Analytics: We use your information to analyze trends, track user behavior, and gather demographic information for internal purposes. This helps us to improve our website, products, and services.
• Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes.
• Security: We use your information to protect the security and integrity of our website and services, including detecting and preventing fraud, abuse, and other illegal activities.

Sharing Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as payment processors, shipping companies, marketing agencies, and website hosting providers. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
• Business Partners: We may share your information with our business partners for joint marketing initiatives or to offer you products and services that may be of interest to you.
• Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring party.

Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption technology to protect sensitive information, such as payment details, during transmission.
• Access Controls: We restrict access to your information to authorized personnel who need it to perform their job duties.
• Regular Security Assessments: We conduct regular security assessments to identify and address potential vulnerabilities in our systems.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

Your Rights

You have certain rights regarding your personal information, including the right to:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete information we hold about you.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Objection: You have the right to object to the processing of your personal information in certain circumstances.
• Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.

To exercise these rights, please contact us using the contact information provided below.

Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete the information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. We will post any changes to this Privacy Policy on our website and update the effective date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: